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Who we are

Business Name: Conceptual Creative Pty Ltd

Address: 44 Porteus Drive, Seven Hills QLD 4170

Phone: 1800 776 463

Website Address: https://conceptualcreative.design

ABN: 21 610 376 175

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Conceptual Creative also collects information via our website forms, client dashboard, and technical support tickets in order to quote on and provide services to the client. Some or all of these services may or may not require login to the website. We do not collect any government identifiers with the exception of ABN details for the purpose of creating client records in our accounting system.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Conceptual Creative collects data using a plugin called gravity forms via our secure forms. This plugin enables us to create and display forms on the site. These forms are used to collect information on your project, Contact information and other information as requested in the forms.

Cookies

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Conceptual Creative utilises analytics packages including but not limited to Facebook Pixel, Google Analytics, Hotjar Heatmap Tracking, Internal Server Logs and Google Remarketing.

Who we share your data with

We do not share any data with any third party with the exception of individual contractors and service providers necessary to deliver your project. In all cases, only the information required to complete the particular task of your project will be disclosed.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Attention: Privacy Officer

Business Name: Conceptual Creative Pty Ltd

Address: 44 Porteus Drive, Seven Hills QLD 4170

Phone: 1800 776 463

Website Address: https://conceptualcreative.design

ABN: 21 610 376 175

Additional information

How we protect your data

All data transmitted via forms or components on our website is encrypted and protected by SSL certificate and all website pages and sections are https compliant. You can check this by looking for the green padlock in your website address bar or notification area stating secure.

What data breach procedures we have in place

In any case, where we feel there may have been a data breach, you will be contacted immediately of this and instructions provided at the time as to the best solutions for remedying the breach and protecting your data.

What third parties we receive data from

Our website may from time to time receive data from third parties. This can include tracking data for the purposes of advertising, authentication data for the purpose of logging in and security of your account. We may also utilize data matching services from the Australian Taxation Office in regards to ABN details and registered business names.

What automated decision making and/or profiling we do with user data

Your actions on our website may be used for future marketing and website tracking data may be collected for this purpose. You may see advertising pertaining to our business on Facebook or the Google network using data collected in this automated matter.